Trade in your old water filter for a brand-new Waterdrop X Series Under Sink RO System.
Get the best value for your old device and enjoy great discounts on the newest water filtration systems.
It's quick, easy, and eco-friendly! Simply click the "Start Trade-In" button below to submit your
application.
Exchange your old RO system from another brand and receive $100 towards a new Waterdrop X12 or X16 Reverse
Osmosis System. Simply submit photos of your current system to get started.
Regardless of whether you purchased from Amazon, our official website, a third-party retailer, or even have an RO
system from another brand, you’re still eligible for a trade-in by following the instructions below. From getting
an estimate to receiving your refund, we’ll guide you through every step of the way.
Step 1
Take Photos or Video
Capture three photos or a short video of your current RO system, even if it’s from another brand.
Step 2
Submit the Form
Fill out the online questionnaire, including your photos or video, to receive a quote for your current device.
Step 3
Evaluate
Our team will evaluate your submission and then email you the final quote along with instructions for the next
steps.
Step 4
Receive Your Value
After purchasing a new
X12
or
X16
Reverse Osmosis System, we will refund the trade-in value to your original payment method based on your new
order.
Why Trade-In with Us?
Enhance Your Life
Upgrade to better water quality for a healthier lifestyle.
Exclusive Discounts
Enjoy special offers on the latest models.
Hassle-Free Process
Easy steps to trade in and upgrade.
Eco-Friendly
Help reduce waste and support sustainability.
Enhance Your Home's Water Quality
Trade In Your Old RO System and Upgrade to the Efficiency of X12 and X16 RO Systems.
1200 GPD
Waterdrop X12 RO System
Turns Your Tap Water into
A Rapid Refreshing Mineral-rich Flow
A:
Most Waterdrop and other brand reverse osmosis (RO) systems are eligible for trade-in. Check our list of
eligible models for specific details.
Q: How do I get an estimate for my trade-in value?
A:
Simply fill out the online questionnaire, including submitting photos or a video of your current system, and
we'll provide you with a quote for its trade-in value.
Q: How does the trade-in process work?
A:
The trade-in process is easy and hassle-free. Fill out the online form with the required information and media
to get an estimate. Our team will evaluate your submission and then send you a final quote along with further
instructions on how to proceed.
Q: What happens to my old device after I trade it in?
A:
Once your trade-in is confirmed, you can choose to keep your old device for use elsewhere or dispose of it
responsibly.
Q: When will I receive notification about the trade-in process after filling out the online assessment form?
A:
After you fill out the online assessment form, you will receive an email notification within 3-5 business days
confirming the details of your trade-in request and providing further instructions.
Q: How do I receive my trade-in value?
A:
To receive your trade-in value, you must purchase a new Waterdrop X12 or X16 Reverse Osmosis System through the
official Waterdrop website. Once your order is confirmed, your trade-in value will be issued as a refund to your
original payment method within 1-2 weeks of delivery.
Q: Can I receive my trade-in value if I purchase from another platform?
A:
No, the trade-in value is only available for purchases made directly through the official Waterdrop website.
Purchases made through other platforms, such as Amazon, are not eligible for the trade-in refund.
Q: When do I need to ship back my product?
A:
There is no need to ship back your old product as part of this trade-in process.
Q: How long does it take to receive my trade-in value?
A:
After we evaluate your submission and confirm the details, your trade-in value will be issued within 1-2 weeks
following the delivery of your new X12 or X16 Reverse Osmosis System.
Q: Can I trade in multiple devices at once?
A:
No, you can only trade in one device at a time. The trade-in value of one device can only be applied towards the
purchase of one new X Series RO System. Multiple trade-in values cannot be combined towards a single purchase.
Q: What can I use my trade-in value for?
A:
Your trade-in value can only be applied towards the purchase of a new Waterdrop X12 or X16 Reverse Osmosis
System.
Q: Is there a time limit for using my trade-in value?
A:
Your trade-in value must be used within 6 months of issuance.
Q: What if my device is not in perfect condition?
A:
We accept devices in various conditions. Your trade-in value will be adjusted based on the condition of your
device.
Q: Can I cancel my trade-in request?
A:
Yes, you can cancel your trade-in request at any time within one month of submission. Please contact our
customer service team to request a cancellation.
Q: How do I cancel my trade-in request?
A:
To cancel your trade-in request, please contact our customer service team and provide your details.
service@waterdropfilter.com
Q: How do I track the status of my trade-in?
A: We will notify you via email about the status of your trade-in. If you have any questions,
please contact our customer service team.service@waterdropfilter.com
Q: Can I trade in devices from outside the United States?
A:
Currently, our trade-in program is only available for devices within the United States.
Terms and Conditions for Waterdrop Trade-In Program
Effective Date of Current Policy: August 12, 2024
1. Eligibility
1.1. The Waterdrop Trade-In Program is open to legal residents of the United States who are at least 18 years
old.
1.2. Only specific Waterdrop RO systems and other brand RO systems are eligible for trade-in. Please refer to
the list of eligible models on our website.
2. Trade-In Value
2.1. Trade-in values are determined based on the condition and model of the device you are trading in. The
final trade-in value will be confirmed after we receive and evaluate your submission.
2.2. Trade-in values are subject to change and are only valid for a specified period as indicated in your
trade-in offer. Any changes in trade-in values will be sent to you via email.
2.3. The trade-in value can only be applied towards the purchase of a new Waterdrop X12 or X16 Reverse Osmosis
System and cannot be redeemed for cash.
2.4. The trade-in value can only be issued as a refund after you have successfully purchased a new Waterdrop
X12 or X16 Reverse Osmosis System through the official Waterdrop website. Purchases made through other
platforms are not eligible for trade-in refunds.
3. Process
3.1. To participate, complete the online questionnaire and submit photos or a video of your current device to
receive an estimated trade-in value.
3.2. Upon accepting the estimated value, you will receive further instructions via email.
3.3. After evaluating your submission, our team will provide you with the next steps via email.
3.4. The final trade-in value will be issued within 1-2 weeks after you have purchased a new X12 or X16
Reverse Osmosis System. Notification will be sent to you via email.
4. Shipping
4.1. As returning the old device is no longer required, no shipping is necessary for trade-in.
5. Refund
5.1. The trade-in value will be refunded to your original payment method after you purchase a new X12 or X16
Reverse Osmosis System using the trade-in value.
5.2. Refunds will only be processed after we have verified and confirmed the details of your trade-in request.
6. Cancellation
6.1. You may cancel your trade-in request at any time within one month of submission. Please contact our
customer service team at
service@waterdropfilter.com
to request a cancellation.
7. Device Condition
7.1. Devices must be described accurately during the trade-in questionnaire.
7.2. If the condition of the device does not match the description provided, the trade-in value may be
adjusted accordingly.
8. Ownership
8.1. By participating in the trade-in program, you certify that you are the legal owner of the device.
9. Privacy
9.1. Any personal data collected during the trade-in process will be used in accordance with
Waterdrop's Privacy Policy and
Terms of service. By submitting your
email, you agree to receive updates and marketing materials from Waterdrop.
9.2. By submitting photos or videos for trade-in evaluation, you grant Waterdrop the right to use these
materials for processing your trade-in and for marketing purposes.
10. Limitation of Liability
10.1. Waterdrop is not liable for any indirect, incidental, or consequential damages arising out of or in
connection with the trade-in program.
10.2. Waterdrop's liability in connection with the trade-in program is limited to the trade-in value of the
device.
11. Changes to the Program
11.1. Waterdrop reserves the right to modify or discontinue the Trade-In Program at any time. Any changes to
the program will be communicated to you via email.
11.2. Any changes to the terms and conditions will be posted on the Waterdrop website and will be effective
immediately upon posting.
12. Final Interpretation Right
12.1. Waterdrop reserves the right of final interpretation of these terms and conditions.
13. Contact Information
13.1. For any questions or concerns regarding the Trade-In Program, please contact our customer service team
at service@waterdropfilter.com.
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