Watch our troubleshooting video guide, which addresses common issues to ensure optimal performance.
E-07 Code
Change Water
Water Tank Not Installed
Water Filtering Indicator
Water Shortage
Updating
FAQ
These FAQs address key concerns about the Waterdrop Reverse Osmosis Water Cooler Dispenser, covering its
filtration performance, temperature adjustment, maintenance, safety features, and ambient lighting — providing
you with all the essential details to make an informed purchase decision.
Why choose a hot and cold water dispenser with a filtration system?
This Waterdrop Reverse Osmosis Water Cooler Dispenser with the RO filtration system provides instant hot or
cold water that is thoroughly filtered. It is a perfect choice for families with various drinking water
demands.
How does the filtration system of this dispenser work?
There is a 6-stage filtration system inside the dispenser, comprising an RO membrane and a UV sterilizer
light. The system can effectively reduce over 1,000 impurities, including PFAS, fluoride, lead, chromium,
arsenic, iron, radium, calcium, nitrate, chloride, and large particles. NOTE: This data is from a third-party
lab.
Can I adjust the filtered water temperature to my preference?
Yes, you can. This dispenser comes with a dedicated temperature key and six preset temperature options. You
can choose between a temperature range of 41℉-203℉. There are also five standard cup volume options—the
dispensing stops once the set volume is attained.
Is this dispenser easy to maintain?
Yes, this dispenser adopts a plug-and-play design and requires no installation. Regarding maintenance, the
WD-A1-CF filter can last six months, while the WD-A1-RO filter can last 12 months. Filter replacement in each
case is simple. NOTE: The actual service life may vary based on water consumption and local water quality.
Is this dispenser equipped with a child lock?
Yes, this dispenser features a child lock that effectively prevents accidental operation by children and
potential safety hazards like scalding during use.
How does the ambient light work?
This hot and cold water dispenser has a three-color ambient light setup that indicates different water
temperatures, denoting the operational temperature always, even at night.
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